Case Study WGV

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Keyfacts

Use Case: Claims settlement, service provider benchmarking
Industry: Insurance
Employees: 1,200
Source Systems: SQL Databases, CRM System, Data Warehouse

Württembergische Gemeinde-Versicherung (WGV) uses mpmX in claims settlement and for benchmarking processes with service providers such as garages or legal advisors. The aim was to use Process Mining to map process structures transparently and enable data-driven decisions...