Case Study badenova

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Key Facts

Use Case: Digitalization, Customer Journey Analytics, Customer Retention Management
Process: Order-to-Cash
Industry: Energy supply
Employees: 1,400
Source Systems: SAP IS-U, SAP CRM & SAP BW

The largely municipal energy provider badenova uses process mining to evaluate sales, SCM and financial processes. The project implementation described includes the evaluation of all sub-processes of an energy supply company that belong to order-to-cash. Specifically for badenova, these are the following sub-processes ...