UDI introduces mpmX to monitor application processes for asylum seekers in Norway

UDI (Utlendingsdirektoratet) is Norway’s Directorate of Immigration. It is responsible for managing immigration, visas, residence permits, and citizenship in Norway. UDI reviews applications, ensures compliance with immigration laws, and supports both applicants and other authorities throughout the migration process.

In search of a powerful solution for the analysis of processes in the area of immigration management, UDI has chosen mpmX. As the public authority was already using Qlik® as their BI tool throughout the organization, choosing mpmX meant that they could integrate Process Mining into their already existing BI platform and strategy with ease.

Initial Situation‍

UDI was in the process of developing a dashboard to monitor application processes for asylum seekers and other foreign residents in Norway. The application process is complex and involves a number of actors in addition to UDI: the police, health officials, an NGO, and several others. The project’s aim was therefore to integrate data from various sources, to visualize the application process and to monitor compliance with process design and time goals. Process Mining would play a key role in discovering, visualizing and monitoring the application process. Furthermore, Process Mining should contribute to a culture of data awareness and data-driven decisions, resulting in process improvement and reduced lead times.