Harvard Business Review | www.hbr.org

Transform Business Operations with Process Mining

Process mining has evolved from an academic concept (first published in 2001) to a popular software tool for analyzing, monitoring, and improving process performance. As we have described in a previous article and a book, process mining analyzes logs of enterprise transactional system events to create a detailed picture of the processes, thus providing a digital twin of actual process flows. It is quickly replacing previous observational and subjective approaches to understanding business processes.