Making digitalization measurable – Is Impact Controlling the new supreme discipline for Process Mining?

Process Mining has been THE big trend in data analytics for several years. The automated visualization of business processes shows where bottlenecks and process variants occur. Typical application scenarios are purchasing, sales, production, finance and logistics processes. Weaknesses and optimization potentials in end-to-end or sub-processes can be identified across systems and appropriate measures can be taken. However, one very obvious motivation for using Process Mining has hardly been explicitly addressed so far: Making digitization measurable. Learn 4 reasons why companies should have Process Mining on their radar as an accompanying tool for measuring digitization projects and measures.

It is almost surprising that Process Mining has not yet become a standard tool for accompanying digitization projects. After all, digitization experts very clearly emphasize how important it is to make the progress of digitization projects measurable at an early stage. It is also well known that conventional performance measurement systems used by controllers are not suitable for this purpose. This is reason enough to address the question of whether Process Mining is about to become a new supreme discipline that has yet to enter the consciousness of digitization managers and executives: Impact Controlling, i.e., monitoring the effects of digitization measures.

Impact Controlling with Process Mining | 4 reasons

Most companies are digitizing, but very few know how well they are doing

Value is created in corporate processes. The efficiency of the central core processes is a prerequisite for being successful in the market. Digitization around these processes is a delicate undertaking for companies. Significant sums are invested. The actual result may only be visible at a late stage. The progress in the project itself is often unclear. Using process performance indicators, process-oriented Impact Controlling can help to monitor the effects of digitization projects at an early stage. In addition to visualizing the process flows, Process Mining solutions automatically spit out precisely such key figures.

The digital transformation of companies usually fails due to a lack of focus, intransparency or exaggerated navel-gazing

Process Mining technology can create complete transparency about digitally running processes - automatically and objectively. Process-related key performance indicators provide information about the efficiency of processes. Progress can be made measurable through meaningful comparisons. For example, in a project with gradual digitization, two sales organizations (without the latest software vs. with the latest software) could be benchmarked and the new software deployment assessed.

Classic controlling methods are insufficient for managing Digital Progress

Classic controlling methods are mainly based on monetary metrics, but not on metrics that are relevant in the early phases of digitization projects (such as throughput times and automation rates). In addition, the time-delayed effect of classic methods causes problems. After the acquisition of new hardware or software, the processes often have to be adapted first as well, and it takes time before the desired effects occur and the investment can unleash its full benefits. The actual relevant Process Performance Indicators (PPIs) for Impact Controlling can be collected and observed using Process Mining.

There is insecurity about the success of the investment

Uncertainty slows down – people and subsequently companies. Continuous Impact & Process Performance Management using a Process Mining solution can make progress transparent and eliminate insecurity.

Two Process Performance Indicators (PPIs) you should know about

Lead times and automation rates are two key performance indicators for evaluating the progress of digitization measures.

Two key PPIs for digitization projects

Depending on the specialist area, additional PPIs are added, which provide information about value creation and improvement. Infographics with the relevant PPIS for various specialist areas as well as basic knowledge about Process Mining technology, the Process Performance Management approach and lots of other helpful information can be found in the Insider Portal ProcessMining BlackBox. Registration is free of charge.