THE DEFINITION
Process|Mining
[ˈprəʊ.ses ˈmaɪ.nɪŋ], the; (Business Process Discovery)
Automated business process analysis – with all relevant key figures – based on digital traces in IT systems. Process knowledge contained in data, implicit and otherwise hidden is visualized and thus tangible and transportable.
Process mining is a technology for the systematic analysis and evaluation of business processes. In such a digitized world, the problem often arises that overview is lost due to an infinite amount of incoming data. Process Mining examines this data, visualizes the process flows in real time and identifies weak points. Effort, time and ultimately the costs for process analysis and optimization can thus be significantly reduced.
Process Mining Phases
- Problems are concretized, requirements identified and the objective is defined
- Process data is evaluated and deviations from the target process are made apparent
- Causes of problems and inefficiencies are identified, analyzed and processed into visual indicators
- Countermeasures are taken to optimize the detected vulnerabilities
Companies are chaotic and complex
Most companies operate inconsistently. Each department works differently, uses different jargon, and does its own thing. Often systems don't work well together either. This results in a fundamental problem: processes are difficult to understand. As a result, many companies have great difficulty optimizing their business processes. The negative consequences look like this:
Reduced efficiency
A lack of transparency on working methods in companies hinders the ability to check and improve efficiency.
Dissatisfied customers
Customers experience chaotic processes due to long waiting times or a lack of service.
Limited corporate value
There is hidden business potential in every company that promises economic added value without a great deal of effort.
Unravel complex processes through Process Mining.
So, what can you do to actually improve performance? First, you need a clear understanding of processes within the company. When all relevant points are connected, a large, organized overall picture is created.
With Process Mining you can answer these questions:
✓ How well are processes currently working?
✓ What is going well and what doesn't?
✓ What can be improved?
✓ Where do the hidden business values lie?
Process Mining is that valuable
Still not convinced that Process Mining is a game changer for your company? Then you are probably not yet aware of the full range of benefits.
Objective insights –
based on facts
Process mining is based on data and facts. This is because all information is derived from real data. There is no more precise way to monitor and analyze business processes.
Precision, speed, cost savings
While process mapping is time-consuming and often only provides imprecise, subjective data, process mining impresses with its speed and precision. On top of that, it is also considered more cost-effective than many other methods.
No need for a redesign
Many are hesitant to optimize their processes. This is because they are often required to replace systems or initiate other major changes. If this is not in your interest, Process Mining is your optimal choice. It works in addition to your existing systems and effectively helps to leverage your existing investments. Redesigns are not necessary.
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Bringing process reality to light
Visualize & Discover
All data and process insights
in one place
The mpmX dashboard combines KPIs with interactive process analysis, while the Process Analyzer presents data flows visually and interactively. This visualization allows you to easily identify frequent process variations. You can switch views and apply filters based on different factors. Natural language search and AI capabilities provide insights for informed and facilitated decision making.
The combination of process performance indicators (PPIs) and key performance indicators (KPIs) gives you a single point of truth for analyzing, optimizing and managing your business and value creation. This opens the doors to a corporate culture driven by insight as well as to improved operational excellence.
Employees can carry out analyses and create automations independently using the self-service functionalities while complying with data governance. Seamless collaboration between IT, data scientists, process managers and users leads to maximum insight and more informed decisions in an astonishingly short time.
Native InMemory technology enables arbitrary views of all data and processes. It indexes and understands every correlation in your data, so employees can freely search in any direction. Just as x-rays offer insights to hidden parts of the body, the associative discovery and search capabilities gives you data insights you can’t get using query-based tools.
In addition to the unparalleled options for analysis, users can expect first-class assistance. Augmented intelligence functions, such as process insights suggestions and natural language interaction with the Insight Bot, provide employees with analytical, interpretative, and decision-making support.
From process transparency
to process optimization
Automatically detect deviations
Conformance Checking
Are our processes up to scratch? How well does our actual process perform compared to the target process model? Convenient conformance checking enables reliable monitoring of entire processes and sub-processes, as well as benchmarking of different company codes, countries, and so on. The automatic classification of processes into fitness classes enables quick clustering and customized root cause analysis.
Identify the cause of inefficiencies
Automated root cause analysis
With automatic Root Cause Analysis (RCA), you can immediately find the underlying causes of bottlenecks and other problems. Functions such as the identification of important influencing factors on anomalies as well as their quantification by influence strength and frequency are valuable functions for a quick root cause analysis.
Automated fitness check
for your processes
Monitoring the governance
of your overall processes
root cause analysis
Monitoring critical
process factors
Analyze ongoing processes and act immediately
Process monitoring
& predictions
Thanks to the real-time analysis function of mpmX, you gain insights into ongoing processes and their status. This allows you to take corrective action at an early stage to prevent processes from getting out of control. mpmX enables the actions to be applied directly in the respective source system. Furthermore, strengthened by artificial intelligence and machine learning methods, mpmX allows you to simulate and forecast various process developments.
Predictive process analysis
Intuitive management of corrective actions
Interactive recording of manual processes
Triggering actions in external systems
Where insights become action
From analyzing to executing actions
Automate and
digitalize processes
With mpmX execution, you take intelligent actions directly from your Process Excellence Platform. mpmX enables you to automate and orchestrate repetitive, manual, and time-consuming tasks in business processes.
What our customers say
“The application process for asylum seekers and other foreign residents in Norway is complex and involved a number of actors in addition to UDI. The excellent user experience and functionality of mpmX convinced us, as well as their generic approach of being able to easily integrate even individual processes. Process analysis, monitoring and modelling were easy to implement and customise. We were impressed by the good customer service and quick assistance during the entire testing period and beyond.”
Magnar Naustdalslid | Process Mining Manager in the Analysis and Development Department | UDI
“With mpmX we found a perfectly fitting solution for our BGV server landscape and infrastructure. The high performance with large data volumes was convincing. Furthermore, the flexible self-service analysis options allowed us to define to-be processes.”
Daniel Dehm | Head of Business Intelligence | BGV Badische VersicherungenInsights in Process Mining
What is a process?
For targeted and efficient process mining, it must first be clarified what a process actually is. If you deal with processes on a daily basis, you should be familiar with the definition:
A process is a series of actions or steps that are repeated from a defined start to a defined goal.
Processes pursue different goals. Generally speaking, they are supposed to establish and maintain a clearly understandable sequence. This ensures that tasks are performed consistently and efficiently.
And what is Process Mining?
Step by step, you and your employees leave traces in your transactional systems during a process. Event logs are created. The event log data provides you with an optimal overview and is the basis for Process Mining. Process Mining helps you with this:
✓ Visualize company processes in real time
✓ Identify opportunities for added value
✓ Optimize inefficiencies that are identified
Starting out as an academic theory, Process Mining is now one of the most valuable business technologies. Companies around the globe use the strategies provided by mining tools such as mpmX.
How does Process Mining work?
The technique of process mining consists of recognizing, monitoring, and improving real processes by extracting event logs from information systems.
Processes in the real world
A business process in the real world is made up of successive events. In our digitalized world, people interact with various software, databases or apps (IT systems) in these processes.
Digital traces in IT systems
The IT systems used in the process store event data, like ID number and timestamps, which are called event logs. These are the starting point for the process mining technique.
Event logs from the
event data
The logs are extracted from the IT systems and transformed into a target format. As the data is available in many different databases and formats, data extraction is complex and demanding. The raw, unorganized event logs are structured by constructing new event logs in a standardized target format. These systematic event logs are tables that specify events using attributes. They contain an identifier (Case ID), an activity name (Activity Type), time marks (Timestamps) and other optional attributes.
Process model and analyses
The event logs can be used to generate a process model – a digital copy of the real process. The digital process can then be researched, filtered or cleaned up in the Process Mining software in order to optimize the real process.
Process Mining: An enrichment for every business
Efficiency is the top priority for most companies – after all, it ensures success in day-to-day business. And this is exactly where Process Mining comes into play:
Process mining gives you valuable information about how your business process actually works.
In this way, you can improve it, which can have a positive impact on your profits and many other areas. Some companies don't even know how variable their processes are, let alone the impact this variability can have. Sound familiar? There is a solution.
With Process Mining, never again lose track of how processes run across departments, systems and programs.
With mpmX, the ultimate comparison is possible. How should your processes work in theory and how do they work in practice? Thanks to our process mining tool, your departments will be able to communicate better and systems will work more smoothly. Thus none of your processes will get out of hand.
But what if you don't use Process Mining? Then this can entail the following risks:
✘ Low efficiency
✘ Loss of value
✘ Unfulfilled customer needs
✘ Higher strain on resources
See for yourself how Process Mining brings programs, systems, processes and people together to benefit your business!
Use Cases
Process Mining as a versatile method
Who can use Process Mining? Anyone! Because the use cases for Process Mining are nearly unlimited. This technology is suitable for an incredibly wide range of industries and business functions.
The number of possible use cases for Process Mining is almost unlimited. By using Process Mining to uncover weaknesses and eliminate inefficiencies, it is possible to strengthen supply chains, sustainability efforts, and many other areas.
Finance
Improve your results by accelerating transformation efforts
Sustainability
Reduction of emissions and implementation of sustainable expenditure management
Shared Services
Transformation from a cost center to a value magnet
System transformation
Acceleration of migration processes and minimization of risks
Supply chains
Increase the resilience of supply chains
Process optimization
Uncover hidden opportunities for value creation
The right business apps for your use cases
For even faster process insights and immediate process improvements, choose the right mpmX Business App for your use case. The mpmX Business Apps are tailored to different departments, systems and use cases.
Process Mining: A must-have for businesses
Is Process Mining still a nice-to-have or has it become a must-have for companies? As an expert, mpmX has the answer: Process Mining is an important component in companies that want to go places.
The reasons are very simple. In a time of constant change, new technologies are constantly emerging. Customer expectations are also rising. And the competition is not sleeping either. As a result, the need for greater efficiency is constantly increasing.
If you want to remain competitive, create satisfied customers, and achieve significant growth for your company, you have no other choice: Process Mining is your modern solution.
“Through 2026, insufficient business process management maturity will prevent 90% of organizations from reaching desired business outcomes from their end-to-end process mining initiatives.”
Gartner, Magic Quadrant for Process Mining Platforms, April 29, 2024
The right time is now!
When should you start with Process Mining? The answer is: Now! Because if there's one thing we know as experts, it's that it's never too late or too early to start process mining in your company.
Are you entertaining the idea but not sure whether Process Mining is right for your company? Then act now. The sooner you implement Process Mining into your BI toolbox, the faster you can reap the benefits of process optimization.
It is especially worthwhile to think about Process Mining
in the following areas of your business:
✓ Search for new ways to create added value
✓ Mergers and partnerships with other companies
✓ Optimizing measures for improved sustainability
✓ Systems Migration
✓ Reorganizing Shared Services
✓ Process improvement
✓ Supply Chain resilience
✓ Implementing modern technologies such as AI
Optimizing Process Mining – with the help of mpmX
How does Process Mining work? How to design the process optimally?
Collect data
Create a solid data basis. This is the starting point for process mining. Determine the areas in your company where a lot of data is collected. Business applications prove to be particularly beneficial in this regard. It is also possible to extract a large amount of data from IoT devices. Our platform translates the collected data from various sources into a unified event log.
Compare target and
actual status
What are the target processes you want to achieve? A simple comparison of the model to the as-is state of your processes can be used to determine what the optimum process in your company looks like and which deviations still exist.
Determine optimizations
Which processes need to be optimized most urgently? Ask yourself the following questions for each process:
- Is the process optimally elaborated, or is there still room for improvement?
- Does everyone involved live this process, or are there critics in the company?
- Are there workarounds that indicate that a process is not working perfectly?
With the help of your hypotheses and an optimization pipeline, you can use mpmX to quickly start the analysis and objectively identify optimization potential.
Operate monitoring
Are the changes that have been initiated showing an effect? Do some areas still need to be adjusted? You can find out through in-depth monitoring. Process Mining tools help you to monitor the new processes from day one.
Smooth Process Mining with mpmX analytics
Arrange a Process Mining Discovery Session
Process Mining and everything that comes with it – mpmX is your ideal solution. Our experience and expertise make us the ideal partner for process optimization. Our Process Mining solution is the absolute game changer for your company. Arrange a free discovery session and find out what mpmX has in store for your company.